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Rough Moisturizer for Sure

Sounds like they're unloaded all the "grainy" and scratchy batches to boxes, such as GMA Deals and Steals.... I received a full-sized ICE moisturizer and it has the weird grains and scratchiness! Shame on you Riley gurrrrl! This is like a Tuesday at 2 PM product, not a Sunday luxury

Disappointed with my 3rd jar

After waiting for nearly a year to buy this product after buying a couple of day ago, I noticed a grainy texture on my first use. The smell is ok nevertheless, it lasts a long while. Not sure what this grainy texture is about....what happened?

Great Moisturizer But

This was my favorite moisturizer. Kepted my skin hydrated , glowy & so healthy looking. Not sure whaț changed buy when i repurchased it was so gritty that i had to return it. Please make a new batch because it truly is a great moisturizer

Loved my 1st jar but not impressed my 2nd

I bought my first jar and absolutely loved it!! Ordered my second jar and it had a very grainy texture. I have sensitive skin so not too happy with the new formula. Not sure if I will continue to use Ice. Very unfortunate!

Used to love, but now has a gritty texture

I don’t understand why they would change what I thought was a fantastic moisturizer. This is my third jar and my last. This latest jar has little gritty things in it. It feels like an exfoliator. I am so disappointed. It’s not cheap and I can’t use it.

Contains Sharp Gritty Bits

I used to love this moisturizer. Unfortunately, as others have experienced this has gritty bits that feel like sharp plastic, glass, or sand. Sunday Riley’s response is just that is a variation in texture and no big deal. Well I wanted a moisturizer not face exfoliator so it matters. The gritty bits stay on your face until everything drys and you can wipe them off. Since Sunday Riley thinks this is acceptable I will no longer be purchasing this moisturizer or ANY product given the lack of quality control.

Has lumps in it that are grainy

I bought this a week ago.

Awesomely thick but a little gritty

This will be great for winter on my skin but couldn’t get over the grit. It feels like an exfoliant. Wasn’t terrible but definitely noticeable.

Was Great, now, Superd!

I bought this cream for years, then, it was out of stock for a while, freaked me out, then came back! The older version of it was awesome, very moisturizing but not oily or heavy, and a nice pleasant sent, that didn’t smell like the “non-scented” products (iykyk) New formula is somehow better! It’s Thicker, but not heavier, so the jar lasts longer. Scent is still amazing. At this price, I don’t see how it can get better! Also, bonus, my dermatologist oked it!

New formula warning

I used to love this cream. The new formula is NOTHING like the old one. Completely different texture. Super grainy (I thought at first I must have gotten crumbs on my face or something but no, it was the moisturizer). New super strong candy-ish scent that is very cloying and lasts forever. I’m going to try to return it even though I opened it because it’s so bad I can’t even stick to it.

Did I get a bad batch

This product lasts forever so I assume in the time I needed to get a new one something changed in the formula because this is definitely not the same as when I had it a few months ago. Before this was like the holy grail. I would put it on at night and wake up with perfectly moisturized skin. Now it’s kind of tacky and very fragrant with out the same results.

What happened? Thick and fragrant now?

I have loved this moisturizer for years. I recently replenished, finishing one jar and starting the next. It's an entirely different product! Very thick, and highly fragrant that I could still smell only the fragrance 30 minutes after applying. I washed my face and could still smell the fragrance! Please bring the original formula back. Please please please.